Timeline – Victor Shaul

Victor Shaul posted an update

2 weeks ago

Well I just got my first review and it is 1 star. The review was that the wrong product was received (a cleaned down version). 1 I dont understand how this could happen selling FBA. 2 What should I do about it?

Preston

3 Comments
- Preston
  
  Hi Victor,
  
  You might be able to get the review removed/redacted by Amazon. Go to this link https://sellercentral.amazon.com/feedback-manager/index.html
  
  You can then go to the review in question and request for removal (from the drop down selection of the review). Since it sounds like it is a product review.
  If Amazon finds that the review is not in compliance with their review policy they will strike it through and remove the negative review
  
  2 weeks ago
- Victor Shaul
  
  Thanks that worked. Any idea how a wrong product would make it through the process?
  
  2 weeks ago
  - Preston
    
    @victor_shaul_104 Not too sure. This is where some investigating will need to take place. Starting at the beginning from where you ordered the item from and going from there
    
    2 weeks ago