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  • Hello, I received an unpleasant reply from the prep center regarding no prep form. I replied to email I didn’t order what they were requesting payment for and that is why I didn’t complete a prep form. The below was the reply. Please advise how to handle. I do not wish to be charged $40 for something I didn’t place an order for and feel…

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    Cheryl and adamg
    1 Comment
    • Willa – if the item in question is not yours then you don’t have anything to worry about. If there is no plan for the items you sent to the prep center, there is ad admin fee that is due.

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    • Happy Sunday All! Quick question….Does the brand have to match description listed on amazon for items when sourcing products? Thanks in advance

      Corinne and Adam
      2 Comments
      • Hi Willa – good morning. In the simplest of answers, everything needs to match. From the brand, to the description, to the size and color. Hope that helps and welcome to the new IM Community!

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