Hello, IM Community. I’m currently facing an issue with a negative review related to the expiration date of my product. The claim made by the customer is not true — my product was not expired. Unfortunately, Amazon has declined to remove the review, even though it does not reflect the actual condition or quality of the product. I have previously opened multiple cases, had a phone conversation with a specialist, and initiated a chat, sending all products photos – but unfortunately, none of these efforts have resolved the issue. What else I need to do? Please help.