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  • Rejected due to Configuration Issues

    Posted by Maria V Cruz on November 13, 2025 at 8:59 pm

    I need help trying to figure out why my last 3 submitted items were rejected. It is saying Configuration Issues but I contacted Amazon and they said there are no issues with my Amazon Configuration.. Please help me.. Those 3 items are at the Prep Center waiting. I also refreshed IM.

    • This discussion was modified 4 months, 2 weeks ago by  Maria V Cruz.
    Michael Veasley replied 3 weeks, 5 days ago 3 Members · 3 Replies
  • 3 Replies
  • Melissa

    Administrator
    November 14, 2025 at 4:48 pm

    Please call Amazon again. This is definitely an issue with your account.

  • Maria V Cruz

    Member
    November 21, 2025 at 3:03 pm

    I’m trying so hard to get this issue solve. I need to know if my items are still at the Prep Center, how do I go to pay for administrative fees, how do I get the weight and size of box to create label for Prep Center to send me the items back. Amazon is taking forever to fix my issue.

  • Michael Veasley

    Member
    March 4, 2026 at 4:06 am

    Hello Maria V did you get this situation figured out if so could you help me and tell me how do I get the size of my package sent to the Prep Center from a source that I would like to do the label to have it sent back to me?

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