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Shipping Problem Prep Center
I had cart saved in my Vitacost account. They shipped it without my approval. Nobody in Vitacost can tell me how it happened. They are trying to stop the carrier from delivering it to the prep center. I put in a plan for 2 of the items in case the package arrives. I was approved for the 3rd item but I tried twice by myself and once with Preston, but could not list it. That item will not have a shipping plan. Am I going to be charged $40 if they can’t stop the delivery?
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1 Reply
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Hi Eugene – First question for you… how is this a technical support issue? This forum is for technical support questions.
In regards to an issue you are having with Vitacost, we’re not sure how or why they would ship an item “without your approval” – which means “You didn’t pay for it” to the Prep Center. Retailers only ship items you put in your cart and then pay for…
Yes, if items arrive at the Prep Center without a plan you would pay the Admin fee. This is 100% your responsiblity and has no bearing on the Prep Center.
In the future, when you have a question (this is simply a question), you can use the feed. This forum of for tech support to resolve issues. There is no tech support issue here. This is simply a case of having an item sent to the prep center prior to a form being submitted. It is not relevant to Internet Mastery whose fault it would be – as long as it’s not IM’s fault 🙂
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